Excellent Communication

Excellent communication is often understood as the ability to write clearly and speak persuasively. Both are essential to leadership. Writing allows us to articulate our ideas with precision, while speaking gives us the power to inspire, persuade, and lead others. Yet, the most fundamental and often overlooked form of communication is active listening. Listening well requires humility, patience, and attention, qualities that many leaders find difficult to practice consistently.

There are three essential dimensions to active listening. The first concerns scope. True listening means giving attention not only to those with authority or influence but to everyone within the organization. Leaders who listen broadly, to faculty, staff, students, and to staff whose voices are seldom heard, gain access to a wider range of insights and ideas. The next great innovation or solution may come from the most unexpected place.

The second dimension is depth. Deep listening goes beyond hearing words; it seeks to understand the meaning behind the words. People rarely express everything directly. They may test the listener’s openness before revealing their full thoughts. When leaders listen with empathy and curiosity, they create the trust necessary for honest communication and discovery. Thus, part of listening is a genuine concern to understand the speaker's feelings and perspective.

Finally, active listening requires one to respond. A listener’s body language, such as eye contact, posture, and facial expression, communicates as much as words do. Nodding, smiling, and maintaining an open posture demonstrate engagement, while crossed arms or a distracted gaze signal disinterest. Listening, then, is not passive; it is an active exchange that builds connection and trust. Moreover, an essential part of active listening is providing some kind of response to the speakers comments, suggestion, or proposal.

Ultimately, excellent communication integrates all three elements: clear expression, persuasive speech, and attentive listening. Leaders who master these skills not only convey their vision effectively but also create environments where people feel heard, valued, and inspired to contribute their best.